Privacy Policy

This policy explains what happens to the information you give Smart Nest Detail through this website, by email, by telephone or during a visit to your home. We have written it to be read rather than skimmed, and we avoid legal fog wherever a plain sentence will do. By using this website or contacting our studio, you agree to the practices described below.

Information We Collect

We collect information in a few ways: what you type into our forms, what you tell us directly, and what your browser shares automatically.

• Forms on this website. Our subscribe, unsubscribe, newsletter enquiry and contact forms ask for your name, email address and birthdate, along with an optional message, service interest or reason for leaving the list.
• Direct correspondence. Emails, telephone conversations, notes taken during appointments and photographs or documents you choose to share while planning a project.
• Technical information. Basic details such as the pages you visit, the type of device you use and how you arrived at the site, collected to keep the website working properly.

How We Use Your Information

Your information is used to answer your enquiry, prepare a proposal, arrange visits and deliver the work you have asked for. If you join the newsletter, we also use your name, email address and birthdate to send the notes described on the subscribe page.

We use birthdate information for a small set of purposes: sending a birthday note if you have asked for it, and shaping seasonal guidance so it reflects your household rather than a generic audience. We do not use it for profiling, scoring or automated decisions of any kind.

Newsletter Subscriptions and Removals

Subscribing is entirely your choice, and leaving the list is just as straightforward. The subscribe page adds you, and the unsubscribe page removes you. When you unsubscribe, we record your request so that we do not contact you again unless you ask us to.

If you have work in progress with our team, we may still contact you about your project, because those messages are part of delivering a service you requested rather than marketing.

Cookies and Site Analytics

This website uses a small number of cookies and similar technologies to remember your preferences and to understand which pages are useful. You can clear or block cookies in your browser settings at any time; the site will continue to work, though some conveniences may be lost.

Where we review visitor patterns, we look at aggregated information about page visits rather than building individual profiles of readers.

Sharing With Service Partners

We do not sell, rent or trade your personal information. We share it only where it is necessary to serve you: with tradespeople and suppliers involved in your project, with delivery and logistics partners, and with software providers who host our email and record-keeping systems. Each of these partners is expected to protect your information and to use it only for the task we have asked them to perform.

We may also disclose information where the law requires it, or where it is necessary to protect the safety of our team, our customers or the public.

How Long We Keep Information

Enquiry details are kept while your project is active and for a reasonable period afterwards, so we can answer follow-up questions about warranty or maintenance. Newsletter records are kept for as long as you remain subscribed, plus a short period that allows us to honour your removal request.

When information is no longer needed, we delete it or anonymise it so that it can no longer be linked to you.

Your Choices and Rights

You may ask to see the information we hold about you, ask us to correct anything inaccurate, ask us to delete it, or ask us to stop using it for marketing. You can also object to certain processing or request a portable copy of your details.

To make a request, contact us using the details at the end of this page. We will respond as quickly as we can and will explain any step we cannot take and why.

Children and Family Details

Our services are intended for adults managing a household. We do not knowingly collect information from children through this website. During a project visit, a family member may mention details about children living at home; we use such details only to plan work safely and comfortably, and never for marketing.

Security of Your Information

We use administrative, technical and physical safeguards to protect your information, including access controls, secure storage and limiting what our own team can see to what their role requires. No system is perfect, so we also train our staff to recognise suspicious requests and to report concerns promptly.

Updates to This Policy

We review this policy when our services or our tools change. Any updated version appears on this page, and the revised wording applies from the moment it is published. If a change significantly affects how we use your information, we will highlight it where you are likely to see it.

How to Contact Us

Questions about privacy are welcome and can be sent to support@smartnestdetail.com, or by post to 2685 Rose Ave, Selma, CA 93662, USA. You can also call the studio on +1 559-896-5000.